Service Level Agreement
99.9% uptime, guaranteed
Every Blackserver hosting and VPS plan is backed by a hard 99.9% uptime commitment with automatic service credits if we miss it.
Commitment
What's covered
Credits
Service credit table
| Monthly downtime | Service credit |
|---|---|
| < 0.1% (99.9%+) | 0% — target met |
| 0.1% – 1% | 10% of monthly fee |
| 1% – 5% | 25% of monthly fee |
| 5% – 10% | 50% of monthly fee |
| > 10% | 100% of monthly fee |
Fine print
Exclusions and claims
Scheduled maintenance (announced at least 48 hours in advance via the status page), force majeure, customer misconfiguration, DDoS attacks mitigated within reasonable timeframes, and issues in third-party networks outside our peering are excluded from downtime calculations.
To claim a credit, open a ticket within 30 days of the incident referencing the affected service and the observed downtime window. Verified credits are applied to your next invoice; credits are non-transferable and non-refundable in cash.
Contact: legal@blackserver.in. Full terms live in our Terms of Service.